Where's the customer's email address?

Venuemob Manager has an in-built messaging platform, allowing you to message the customer directly and keep track of all correspondence in a central location. 

Where can I find the customer's email address?

In the left column, you'll see a summary of the enquiry details, including the contact name, number and direct email of the customer.

If you respond to the customer in Venuemob Manager, (where it says type your message here...) the response will go directly to the customer's email.  

We have a dedicated team of booking agents at Venuemob who can follow-up with venues when a customer is in need of an immediate response, or if their enquiries are left unanswered for an extended period.

So how do I email the customer? 

You can respond to the customer in a number of ways. 

  • Using the Venuemob Manager messenger
  • By clicking respond to enquiry in the notification email
  • By pressing 'reveal phone number' to see the customer number (this is also counted as a 'response' in our system).
  • Directly emailing them

Where's the customer's phone number?

To maximise the chance of booking events, we encourage all venue partners to call the customer as soon as the enquiry is received. 

If you want to chat to the customer directly, you can find their phone number in Venuemob Manager. 

Once you log into Venuemob Manager, navigate to 'Enquiries' and click on the enquiry to see more details.

In the top left hand corner of the enquiry, you'll see the customer's name, and Reveal Phone Number. Click here to show the customer's number.

 The quicker you respond, the better your chances of booking the event. 

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